Because we are used to long term relationships with our clients, Alfa Software strives to assure quality services:

• through a modern and powerful technical support center and
• Post-implementation services through our team of ERP consultants.

The manner in which customers can get help to fully exploit the capabilities of the ASiSplus integrated system are:

• Free phone advice on new business process approach  using the system at any of the phone numbers: Zalău-0260/612.777, Cluj-Napoca-0264/433.636;
• Technical assistance for the installation of new ASiSplus versions;
• Technical support provided by our ERP consultants at the customer headquarters, when there is a customer request;
• REMOTE CONTROL assistance provided by our ERP consultants through the web-based online support system;
• Direct access to the Customer Support Application . Through this system, based on a password, customers can enter complaints (assistance, development or services type) and to monitor the time limits given by our personnel to solve their requests;
• Innovative tools to access the history of complaints per customer or globally and filtering options by keywords;
• Newsletter information on developments and changes in the ASiSpluS system;
• Access from the site to the Alfa Software blogosphere.